Applicable to purchases from Battery Supply Nordic
| Legal name | RepNordic |
|---|---|
| CVR no. | 35066489 |
| Address | Jens Kalstrups Vej 5 9000 Aalborg |
| moc.cidronylppusyrettab@ofni | |
| Phone | 70 60 81 18 |
Last updated: 5 August 2026
1. The Company and Scope of Application
These terms and conditions apply to consumer purchases from RepNordic, which markets itself as Battery Supply Nordic. A consumer means a natural person who is acting primarily outside their trade, business, craft or profession.
Contact: moc.cidronylppusyrettab@ofni or telephone 70 60 81 18.
2. Products and Product Information
We endeavour to describe products, technical specifications, capacity, dimensions, compatibility and areas of use correctly. Product images are for guidance only, and minor changes in packaging or design may occur without altering the product’s essential function.
The customer must check that the selected battery or accessory is suitable for the intended use. Contact us before ordering if in doubt about compatibility, sizing, charger or installation.
3. Prices
All prices for private customers are in Danish kroner including VAT. Shipping, environmental fees, deposit and other mandatory costs are shown before the order is completed. We reserve the right to correct obvious price, typing and system errors.
4. Ordering and Conclusion of Contract
When the customer places an order, an electronic receipt is issued. The contract is finally concluded when we send an order confirmation or dispatch the goods. We may reject or cancel an order in the event of sold-out items, obvious errors, transport restrictions or justified suspicion of abuse. Any amounts charged will be refunded without undue delay.
5. Payment
Payment may be made using the payment methods shown in the webshop. The amount is generally charged only when the goods are dispatched. In the case of partial deliveries, payment may be charged proportionally for the part that is dispatched.
6. Delivery
We deliver to the addresses and areas shown in the webshop. The expected delivery time is displayed at the time of ordering and is indicative unless a specific date has been expressly agreed.
Batteries may be subject to special rules on transport and dangerous goods. This may limit the carrier, place of delivery and country of delivery. The customer must ensure correct delivery information and the possibility of proper receipt.
The risk for the goods passes to the customer when the goods are delivered to the customer or to a person designated by the customer to receive them.
7. Inspection on Receipt
The customer should immediately inspect the goods and packaging. Visible transport damage should be reported as soon as possible to both the carrier and us. It is advisable to take photos of the packaging, shipping label and damage before discarding the packaging. The customer’s statutory rights do not lapse solely because damage is not reported immediately.
8. Right of Withdrawal
When purchasing online, the customer generally has a 14-day right of withdrawal. The period runs from the day the customer or a designated third party, other than the carrier, takes physical possession of the goods. Where several goods are delivered separately, the period runs from receipt of the last good.
Withdrawal must be notified unambiguously before the expiry of the period to moc.cidronylppusyrettab@ofni or by post to Jens Kalstrups Vej 5, 9000 Aalborg. The standard form at the end of this document may be used.
9. Return after Withdrawal
The goods must be returned without undue delay and no later than 14 days after notification of withdrawal. The customer generally pays the direct return costs.
Batteries may only be returned with lawful and safe transport and suitable packaging. Lithium batteries and damaged, leaking, swollen, hot or short-circuit hazardous batteries must not be shipped without our specific instructions. Always contact us before such a return.
Return address: RepNordic / Battery Supply Nordic, Jens Kalstrups Vej 5, 9000 Aalborg. Cash-on-delivery parcels are not accepted without prior agreement.
10. Condition of the Goods and Diminution in Value
The customer is liable for any diminution in value resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods. Installation, actual use, charging or discharging beyond ordinary examination, damage to terminals or casing, and missing accessories may result in diminution in value. The assessment is made on a case-by-case basis.
11. Refund
In the event of a valid withdrawal, we will refund the purchase price and the cost of the cheapest standard delivery we offered. Any surcharge for a more expensive delivery method will not be refunded. The refund will be made no later than 14 days after notification of withdrawal, but may be withheld until the goods have been received or the customer has documented the return. The same means of payment will generally be used.
12. Exceptions to the Right of Withdrawal
The right of withdrawal does not apply in cases where the law provides an exception, for example goods made to the customer’s specifications or clearly personalised. An exception is applied only when the legal conditions are met and the customer has been correctly informed.
13. Right to Complain
The customer has a two-year right to complain under the rules of the Sale of Goods Act on consumer purchases. The right to complain covers defects that existed at the time of delivery or whose cause existed at the time of delivery. The customer must complain within a reasonable time after the defect was discovered. A complaint within two months will normally be timely.
The right to complain does not generally cover problems caused by incorrect product selection, incorrect installation, unsuitable charger, deep discharge, overcharging, short circuit, lack of maintenance, external damage, incorrect storage, ordinary wear and tear or expected capacity reduction. It is always assessed concretely whether a defect exists.
14. Complaints Procedure
Complaints should be sent to moc.cidronylppusyrettab@ofni or notified by telephone on 70 60 81 18. Please state the order number, product and any serial number, description of the fault, use, charger and relevant photo or video documentation.
The goods must not be returned until the customer has received instructions, as batteries may be subject to special transport rules. In the event of a justified complaint, we will cover reasonable and necessary return costs.
15. Guarantee
Any manufacturer or product guarantee is a voluntary supplement to the statutory right to complain and does not limit the customer’s statutory rights. The guarantor, period and terms appear from the product description or guarantee documentation.
16. Safety and Use
Batteries must be stored, installed, charged, used and disposed of in accordance with the manufacturer’s instructions. A battery that is swollen, leaking, deformed, damaged or unusually hot must not be used. Installation requiring professional expertise must be carried out by a qualified person.
17. Personal Data
We process personal data for order processing, payment, delivery, customer service and fulfilment of legal obligations. See the applicable privacy policy on the Battery Supply Nordic website.
18. Complaints Access
First contact moc.cidronylppusyrettab@ofni so that we can attempt to resolve the matter. If no solution is found, a consumer may lodge a complaint through the relevant public consumer complaints system when the conditions and applicable amount thresholds are met.
19. Governing Law and Venue
The agreement is subject to Danish law. Disputes are settled by the Danish courts according to the ordinary rules on venue. This does not limit mandatory consumer rights.
A. Standard Withdrawal Form
Complete and return this form only if you wish to exercise the right of withdrawal.
To: RepNordic / Battery Supply Nordic
Jens Kalstrups Vej 5
9000 Aalborg
moc.cidronylppusyrettab@ofni
I hereby give notice that I withdraw from my contract of sale of the following goods:
Ordered on: ________ Received on: ________
Order number: ________________________________________
Customer’s name: _____________________________________
Customer’s address: ___________________________________
Date and signature (only if submitted on paper): ________